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Frequently Asked Questions
How is Direct Dental Care different from insurance?
On average, Direct Dental Care members save somewhere between 35% and 60% towards the cost of purchasing dental benefits. Preventive care is included in the cost of the monthly fee and members also get to customize their experience by selecting the plan that works best for them.
Can I use Direct Dental Care in addition to my dental insurance? (i.e. "secondary" coverage)
We do not coordinate claims with third-party carriers, so it is not recommended to have Direct Dental Care as secondary coverage. We believe our benefit should replace insurance, not supplement it.
I don't see my dentist in the network. What should I do?
Is there a contract for new members?
Can I cancel my membership?
All members can cancel within 30 days of the effective date of the policy - no explanation needed. Otherwise, the terms for cancellation are outlined in your member agreement. You can access your member agreement by logging into your member hub.
Do I get a membership card?
You won't receive a paper card. Digital helps us keep our costs down, which means lower fees for our members! You can see your card and member # in your member hub.
Am I able to see any in-network dentist?
Of course! You must see your primary care dentist for your routine preventive care, but beyond that you can see any dentist in our network.
What is a primary care dentist?
By our terms, a primary care dentist is a general dentist or a pediatric dentist. All members are required to define a primary care dentist when signing up for the first time and this is who the member will see for included routine preventive care.
Will I have a waiting period after I sign up?
No, absolutely not. Waiting periods are for insurance companies :)
Are orthodontics covered?
Yes! Orthdontics are included on both the Basic and Enhanced plans. The discount is a little better on the Enhanced plan.
How will I be billed?
Monthly Membership Payments