We're here to help

waving-hand-sign-emoji-by-google.png

If you can't find what you need in our FAQ, send us a message below and someone from our support team will be in touch.

 
Schedule a Call

Schedule Call

Send an Email

Email

Mon-Fri, 8:00-5:00 CST

501-508-2976

Call or Text

 

Frequently Asked Questions

Members

How is Direct Dental Care different from insurance?

On average, Direct Dental Care members save somewhere between 35% and 60% towards the cost of purchasing dental benefits. Preventive care is included in the cost of the monthly fee and members also get to customize their experience by selecting the plan that works best for them. Beyond preventive care, in place of the traditional and confusing process that includes copays + deductibles + annual limits, our members simply have access to the same procedures at discounted rates. These member discounts range anywhere from 25% to 45% of average UCR (usual, customary, and reasonable) fees.



Can I use Direct Dental Care in addition to my dental insurance? (i.e. "secondary" coverage)

We do not coordinate claims with third-party carriers, so it is not recommended to have Direct Dental Care as secondary coverage. We believe our benefit should replace insurance, not supplement it.



I don't see my dentist in the network. What should I do?

Let your dentist know about us! Joining our network is really simple. Providers can onboard here in just a few minutes.



Is there a contract for new members?

Yes, all new members agree to a one-year term. If you're a member through an employer-sponsored plan, you fall in line with the employer's terms and contract dates.



Can I cancel my membership?

All members can cancel within 30 days of the effective date of the policy - no explanation needed. Otherwise, the terms for cancellation are outlined in your member agreement. You can access your member agreement by logging into your member hub. If you are an employee, please contact your administrator.



Do I get a membership card?

You won't receive a paper card. Digital helps us keep our costs down, which means lower fees for our members! You can see your card and member # in your member hub. If you are unable to access your account, any in-network dentist can verify your coverage with your basic personal information.



Am I able to see any in-network dentist?

Of course! You must see your primary care dentist for your routine preventive care, but beyond that you can see any dentist in our network.



What is a primary care dentist?

By our terms, a primary care dentist is a general dentist or a pediatric dentist. All members are required to define a primary care dentist when signing up for the first time and this is who the member will see for included routine preventive care. If you are covering yourself and other dependent family members, different primary care dentists can be selected for each member, if desired. A primary care dentist can be changed by updating your profile in your member hub.



Will I have a waiting period after I sign up?

No, absolutely not. Waiting periods are for insurance companies :)



Are orthodontics covered?

Yes! Orthdontics are included on both the Basic and Enhanced plans. The discount is a little better on the Enhanced plan.



How will I be billed?

You will be billed monthly starting on the effective date of your benefit. Debit and credit are both acceptable. If you are participating through an employer plan, your fee should be withheld from your paycheck. We bill employers direct for all of their participating member employees.



Monthly Membership Payments

Non-Employee Members Monthly payments are the only payment options we offer. It's important for us to maintain a rigid payment process in order to fairly compensate our our primary care providers each month to adequately cover the cost of preventive care. A 7-day grace period is afforded if your card exprires or fails to process your payment on time for whatever reason. If payment is not made within that 7-day grace period your account will be subject to cancellation. Employee Members If you are enrolled through an employer-sponsored plan, your payments should be made via payroll deduction. Your employer is responsible for the payments to Direct Dental Care.