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If you can't find what you need in our FAQ, send us a message below and someone from our support team will be in touch.

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  • Can I use Direct Dental Care in addition to my dental insurance? (i.e. "secondary" coverage)
    We do not coordinate claims with third-party carriers, so it is not recommended to have Direct Dental Care as secondary coverage. We believe our benefit should replace insurance, not supplement it.
  • How long is the membership agreement?
    All members agree to a one-year term, which will automatically renew each year after. If you're a member through an employer-sponsored plan, you fall in line with the employer's terms and contract dates.
  • How will I be billed?
    We require auto-pay established with a debit or credit card. Payments are made monthly on the effective date of your benefit (annual-pay options may also be available depending on your provider). We do not accept paper checks. If you are participating through an employer plan, your membership fee should be withheld from your paycheck.
  • Can I cancel my membership?
    All members can cancel within 30 days of the effective date of the policy - no explanation needed. Otherwise, the terms for cancellation are outlined in your member agreement. You can access your member agreement by logging into your member hub. If you are an employee, please contact your administrator.
  • Do I get a membership card?
    You won't receive a paper card. Digital helps us keep our costs down, which means lower membership fees for our members! You can see your card and member # in your member hub. If you are unable to access your account, your coverage can be verified by any dentist with your basic personal information.
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